Shipping policy

Shipping Policy

At CapCaps, we aim to make shipping simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of an address issue, delay, loss, or damage.

Estimated Delivery Schedule

Order Cut-Off Time

Orders placed by 5:00 PM EST, Monday through Friday are processed on the next available business day. Orders placed after the cut-off time, on weekends, or on holidays may be processed on the following business day.

Handling Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed.

Transit Time

After processing, orders shipped using our economy shipping service generally take approximately 4–7 business days in transit.

Total Delivery Time

The estimated total delivery time is approximately 5–9 business days, including handling and transit. Delivery times are estimates and are not guaranteed, as carrier delays or other circumstances may occasionally affect delivery.

Prices, Taxes & Currency

All prices displayed on CapCaps are shown in USD unless otherwise stated. Any applicable taxes or charges will be displayed at checkout where required. Customers are responsible for reviewing the final order total before completing their purchase.

Shipping Cost

CapCaps currently offers Free Economy Shipping on eligible orders. Any applicable shipping charges, if introduced for a particular order or service, will be clearly displayed during checkout before payment is completed.

Shipping Method

Orders are shipped using an economy shipping service selected by CapCaps based on the delivery destination and availability. Once an order has been shipped, tracking information will be provided when tracking is available from the carrier.

Product Condition & Shipping Responsibility

We carefully prepare orders before shipment and aim to send products in their intended condition. Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation process.

If your package arrives damaged or the product appears to have been damaged during transit, please contact us as soon as possible so we can review the issue and provide the appropriate assistance.

Incorrect, Unverified, or Wrong Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an address cannot be verified, is incomplete, or is incorrect, we may contact the customer for clarification before shipping.

If an order has already shipped, CapCaps may not be able to change the delivery address. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.

Address Modification

If you need to modify your shipping address, please contact CapCaps as soon as possible after placing your order. We will try to accommodate the request before the order is processed or shipped.

Once an order has been shipped, address changes may no longer be possible and must be handled directly with the shipping carrier where available.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it. Cancellation requests can only be accommodated if the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy for information about available return options.

Tracking Updates

When tracking is available, CapCaps will provide tracking information after your order has been shipped. Tracking updates may take some time to appear after the carrier receives and scans the package.

You can check your shipment status through our Track Your Order page or by using the tracking information provided in your shipping confirmation.

Lost or Damaged Products

If your package appears to be lost or does not arrive within a reasonable period after the estimated delivery window, please contact us so we can review the shipment status.

If your package arrives damaged, please contact us promptly and provide relevant details and photographs where appropriate. We will review the situation and work with you on the next available resolution in accordance with our applicable policies.

Delays or Exceptions

Delivery estimates may be affected by circumstances outside CapCaps' control, including carrier delays, severe weather, holidays, incorrect addresses, transportation disruptions, customs or regulatory requirements, and other unexpected events.

If a shipment experiences a delay or delivery exception, the tracking information may provide the most current information available. We recommend monitoring the tracking status and contacting us if you need assistance.