Privacy policy

Privacy Policy

Last updated: October 29, 2026

CapCaps operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CapCaps is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
Financial information: Including credit card and debit card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information: Including your username, password, security questions, preferences, and settings.
Transaction information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us: Including information you provide when contacting our customer support team.
Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the website.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services: From your device when you use our website or services, including through cookies and similar technologies.
From our service providers: When we engage service providers to enable certain technologies or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services: To process payments, fulfill orders, remember your preferences, send account notifications, process purchases, returns, exchanges, and other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, enable product reviews, and personalize your shopping experience.
Marketing and Advertising: To send marketing and promotional communications by email, text message, or postal mail, where permitted, and to display advertisements for products or services on our website or other websites. These advertisements may be based on products you previously purchased, added to your cart, or viewed.
Security and Fraud Prevention: To authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and users. If you register an account, you are responsible for keeping your account credentials secure.
Communicating with You: To provide customer support, respond to inquiries, deliver our Services, and maintain our business relationship with you.
Legal Reasons: To comply with applicable laws, respond to valid legal processes, investigate potential or actual litigation, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors, and other service providers acting on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
With business and marketing partners to provide marketing services and advertise to you. These partners may use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of certain targeted advertising or data-sharing practices.
When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or through your use of social media widgets or login integrations.
With our affiliates or within our corporate group, where applicable.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce applicable terms or policies, and protect or defend our Services, rights, and users.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through our website will be transmitted to and shared with Shopify and may be shared with third parties located in countries other than where you reside, as necessary to provide and improve the Services.

We may also use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify. Shopify may process personal information for these purposes and may be responsible for responding to certain requests concerning that processing.

To learn more, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites or the accuracy, completeness, or reliability of their content.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms. Our inclusion of such links does not, by itself, imply endorsement of their content or operators.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may be subject to conditions and exceptions under applicable law:

Right to Access / Know: You may request access to the personal information we hold about you.
Right to Delete: You may request that we delete personal information we maintain about you.
Right to Correct: You may request that we correct inaccurate personal information.
Right of Portability: In certain circumstances, you may request a copy of your personal information or ask us to transfer it to a third party.
Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising. You can learn more about Global Privacy Control at https://globalprivacycontrol.org/. Where required by applicable law, we will honor recognized opt-out preference signals.
Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option included in our emails. We may still send non-promotional messages, such as order confirmations and account-related communications.

You may exercise your rights where indicated on our website or by contacting us using the details below. You can also visit the Shopify Privacy Portal to learn more about privacy rights relating to information processed by Shopify.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, as permitted or required by law. Where permitted, you may designate an authorized agent to submit a request on your behalf. We will respond to requests within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date, and provide notice where required by applicable law.